Terms of service

 

Last Updated: September 27, 2026

These Terms of Service ("Terms") govern your access to and use of www.plugvello.com and your purchase of products from Plugvello.

Throughout these Terms, the terms "Plugvello," "we," "us," and "our" refer to Plugvello. The terms "you" and "your" refer to any visitor, customer, purchaser, or other user of our website.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or purchase products through it.

1. About Plugvello

Plugvello is an online retailer offering home electrical accessories and plug-in lighting products, including power strips, surge protectors, extension cords, outlet extenders, plug-in timers, outlet controls, LED light bulbs, and plug-in lighting products.

Our contact information is:

Plugvello
7901 4th St N
Saint Petersburg, FL 33702
United States

Email: support@plugvello.com
Phone: (850) 427-7927
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Website: www.plugvello.com

2. Eligibility to Use Our Website

By using this website, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you use our website on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms.

You may not use our website or products for any unlawful or unauthorized purpose.

3. Online Store Terms

You agree not to:

  • Use our website in violation of applicable law

  • Interfere with website security or functionality

  • Attempt to gain unauthorized access to our systems

  • Upload malicious software, code, or other harmful material

  • Use automated tools to misuse or disrupt the website

  • Engage in fraud, impersonation, abuse, or deceptive activity

  • Use our website in a way that infringes the rights of Plugvello or another person

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect customers, our business, or our systems.

4. Product Information

We make reasonable efforts to present accurate product information, including descriptions, specifications, images, compatibility information, dimensions, quantities, and other product details.

However, product information may occasionally contain:

  • Typographical errors

  • Inaccuracies

  • Omissions

  • Manufacturer updates

  • Minor variations in packaging or appearance

Product images are intended to represent the products as accurately as reasonably possible, but colors and appearance may vary depending on display settings, lighting, photography, manufacturing updates, or packaging revisions.

Customers are responsible for reviewing product specifications before purchasing to determine whether a product is suitable for their intended use.

5. Electrical Product Use and Compatibility

Plugvello sells electrical accessories and plug-in lighting products intended for appropriate household, office, or similar use as described on the applicable product page.

Before using any electrical product, customers should:

  • Review all product instructions

  • Confirm voltage, wattage, plug type, socket type, and other compatibility requirements

  • Follow manufacturer guidance

  • Observe applicable electrical safety practices

  • Avoid exceeding stated electrical ratings

  • Stop using products that appear damaged or unsafe

Products should not be modified, altered, or used in a manner inconsistent with their intended purpose.

Where professional electrical installation is required or recommended, customers should use an appropriately qualified professional.

Plugvello is not responsible for damage caused by improper installation, misuse, modification, overloading, incompatible equipment, or failure to follow product instructions.

6. Prices

All prices displayed on our website are listed in U.S. dollars (USD) unless otherwise stated.

Prices may change from time to time without prior notice.

The price charged for an order will generally be the price displayed at checkout when the order is submitted.

We reserve the right to correct pricing errors, including obvious typographical or technical errors.

If an incorrect price materially affects an order, we may contact you before fulfillment to provide available options.

7. Taxes

Applicable sales taxes or other taxes may be calculated and displayed during checkout where required.

Tax amounts may depend on factors including:

  • Shipping destination

  • Applicable state or local tax rules

  • Product type

  • Marketplace or platform requirements

Customers are responsible for any taxes properly imposed on their purchase under applicable law.

8. Payment

Payment is required at checkout unless otherwise stated.

Plugvello may offer payment methods including:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • Amazon Pay

  • PayPal Wallet

Available payment methods may vary based on device, checkout configuration, payment provider, or other factors.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments may be processed by Shopify and third-party payment providers.

We do not guarantee that every payment method will be available for every transaction.

9. Order Acceptance

Submitting an order does not necessarily mean that the order has been accepted.

An order may be subject to review before fulfillment.

We reserve the right to decline or cancel an order where reasonably necessary, including situations involving:

  • Suspected fraud

  • Payment authorization failure

  • Incorrect pricing

  • Product unavailability

  • Shipping restrictions

  • Duplicate orders

  • Incorrect or incomplete customer information

  • Violations of these Terms

If we cancel an order after payment has been captured, we will issue an appropriate refund to the original payment method.

10. Order Accuracy

Customers are responsible for reviewing their order before submitting it.

Please confirm:

  • Product selection

  • Quantity

  • Shipping address

  • Billing information

  • Contact information

If you notice an error after placing an order, contact us as soon as possible at support@plugvello.com.

We will attempt to assist, but changes cannot be guaranteed once an order has entered processing or fulfillment.

11. Shipping

Plugvello currently ships to addresses within the United States.

We offer:

Free Standard Shipping on all eligible U.S. orders.

Shipping timeframes, processing times, delivery estimates, carrier information, and other shipping conditions are described in our separate Shipping Policy.

Delivery estimates are estimates rather than guarantees unless expressly stated otherwise.

Shipping delays may occur due to circumstances outside our reasonable control, including carrier delays, weather, transportation disruptions, incorrect addresses, or other logistical issues.

12. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an order cannot be delivered because of:

  • An incorrect address

  • An incomplete address

  • Refused delivery

  • Repeated unsuccessful delivery attempts

  • Other customer-provided shipping errors

the shipment may be returned to us.

Additional shipping charges may apply if you request reshipment.

Please see our Shipping Policy and Return & Refund Policy for additional information.

13. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Eligible return requests must generally be submitted within the return period stated in that policy.

Approved refunds are generally processed within 10 business days after the returned product has been received and inspected.

Plugvello charges:

Restocking Fee: $0

Customers should review the Return & Refund Policy before completing a purchase.

14. Damaged, Defective, or Incorrect Items

Customers should inspect orders after delivery.

If you receive a product that appears damaged, defective, or different from what you ordered, contact us at:

support@plugvello.com

Please include your order number and a description of the issue.

We may request photographs or other information reasonably necessary to investigate the claim.

Available resolutions may include replacement, return, or refund depending on the circumstances.

15. Product Availability

Products may become unavailable without prior notice.

We do not guarantee continuous availability of any product.

We may:

  • Limit quantities

  • Discontinue products

  • Update product specifications

  • Change packaging

  • Remove products from the website

If a purchased product becomes unavailable before fulfillment, we may cancel the affected item and issue an appropriate refund.

16. Promotions and Discount Codes

From time to time, Plugvello may offer promotions, discounts, coupon codes, or special offers.

Promotions may be subject to:

  • Expiration dates

  • Product restrictions

  • Order minimums

  • Usage limits

  • Eligibility requirements

  • Other stated conditions

Unless otherwise specified, promotional offers may not be combined.

We may correct or cancel promotions that contain obvious errors.

17. Accounts

If account functionality is available, you are responsible for maintaining the confidentiality of your account credentials.

You are responsible for activity performed through your account unless prohibited by applicable law.

Please contact us if you believe your account has been accessed without authorization.

We may suspend or restrict accounts involved in fraudulent, abusive, or unlawful activity.

18. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to Plugvello.

This may include:

  • Brand names

  • Logos

  • Product descriptions

  • Website text

  • Graphics

  • Images

  • Layouts

  • Design elements

  • Videos

  • Icons

  • Other website content

You may access and use our website for personal, lawful shopping purposes.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our content without permission unless permitted by applicable law.

Third-party names, trademarks, images, or other intellectual property remain the property of their respective owners.

19. Reviews and User-Submitted Content

If our website allows reviews, comments, photographs, feedback, or other submissions, you are responsible for the content you submit.

You must not submit content that:

  • Is knowingly false or misleading

  • Is unlawful

  • Infringes another person's rights

  • Contains malicious code

  • Contains confidential information you are not authorized to disclose

  • Is abusive, threatening, defamatory, or fraudulent

By submitting content for publication, you grant Plugvello a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content in connection with our business, subject to applicable law and our Privacy Policy.

We may moderate or remove submitted content where reasonably appropriate.

20. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment services, social media platforms, shipping providers, analytics providers, and other technologies.

Third-party websites and services operate under their own terms and privacy practices.

Plugvello is not responsible for third-party websites or services that we do not control.

Use of a third-party service may be subject to separate terms established by that provider.

21. Shopify

Our online store is hosted using Shopify.

Shopify provides technology and e-commerce infrastructure that enables us to operate our online store and process transactions.

Your use of certain Shopify-powered features may also be subject to applicable Shopify terms and privacy practices.

22. Privacy

Our collection and handling of personal information is described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy.

23. Errors, Inaccuracies, and Omissions

Information on our website may occasionally contain errors or omissions relating to:

  • Product descriptions

  • Pricing

  • Promotions

  • Shipping

  • Availability

  • Specifications

  • Other store information

We reserve the right to correct inaccurate information and update website content where reasonably necessary.

If an error affects an existing order, we will handle the matter reasonably and in accordance with applicable law.

24. Prohibited Uses

You may not use the website:

  • For unlawful purposes

  • To encourage unlawful conduct

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To harass, abuse, threaten, or harm another person

  • To submit fraudulent information

  • To distribute viruses or malicious code

  • To collect personal information unlawfully

  • To interfere with website security

  • To attempt unauthorized system access

  • To engage in deceptive or fraudulent purchases

  • To manipulate website functionality

We may restrict access where these Terms are violated.

25. Disclaimer of Warranties

To the extent permitted by applicable law, our website and website services are provided on an "as available" and "as is" basis.

We do not guarantee that:

  • The website will always operate without interruption

  • Website content will always be error-free

  • Every product will always be available

  • Every third-party service will remain available

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

Any product-specific warranty is governed by the applicable product warranty terms or our Warranty Policy.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Plugvello will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products where such liability may legally be limited.

Plugvello is not responsible for losses resulting from:

  • Improper product use

  • Incorrect installation

  • Unauthorized modification

  • Electrical overloading

  • Incompatible equipment

  • Failure to follow product instructions

  • Third-party services outside our control

Nothing in these Terms limits liability that cannot legally be excluded or limited.

27. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Plugvello harmless from claims, damages, losses, liabilities, and reasonable costs arising from:

  • Your unlawful use of the website

  • Your material violation of these Terms

  • Your infringement of third-party rights

  • Fraudulent or abusive conduct associated with your use of our services

This provision does not apply where prohibited by law.

28. Force Majeure

Plugvello will not be responsible for delays or failure to perform obligations caused by events outside our reasonable control.

Such events may include:

  • Severe weather

  • Natural disasters

  • Transportation interruptions

  • Carrier disruptions

  • Labor disruptions

  • Government actions

  • Power outages

  • Telecommunications failures

  • Supply-chain interruptions

  • Other events beyond reasonable control

We will make reasonable efforts to address affected orders when practical.

29. Termination

These Terms remain effective while you use our website.

We may suspend or terminate access to the website where reasonably necessary because of:

  • Fraud

  • Security concerns

  • Unlawful activity

  • Material violation of these Terms

Sections that reasonably should survive termination will remain effective after termination.

30. Governing Law

These Terms and any dispute relating to your use of our website or purchases from Plugvello will be governed by the applicable laws of the State of Florida and the United States, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

Nothing in this section deprives customers of mandatory consumer protections that apply under applicable law.

31. Dispute Resolution

If you have a concern regarding an order or our services, we encourage you to contact us first so that we can attempt to resolve the issue.

Contact:

support@plugvello.com

Nothing in this section prevents either party from exercising rights or remedies available under applicable law.

32. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

33. No Waiver

If Plugvello does not immediately enforce a provision of these Terms, that does not waive our right to enforce it later.

Any waiver must be effective under applicable law.

34. Entire Agreement

These Terms, together with our applicable policies, form the agreement governing your use of our website and purchases.

Relevant policies may include:

If a specific policy governs a particular issue, that policy should be read together with these Terms.

35. Changes to These Terms

We may update these Terms periodically to reflect changes to:

  • Our business

  • Products

  • Website functionality

  • Legal requirements

  • Service providers

  • Operational practices

When we update these Terms, we will revise the Last Updated date at the top of this page.

The version published on our website will apply from its effective date unless otherwise required by law.

36. Contact Information

Questions about these Terms of Service may be sent to:

Plugvello
7901 4th St N
Saint Petersburg, FL 33702
United States

Email: support@plugvello.com
Phone: (850) 427-7927
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Website: www.plugvello.com