Refund policy

 

Last Updated: September 27, 2026

At Plugvello, we want you to feel confident when purchasing from us. If you are not satisfied with your purchase, you may request a return in accordance with the terms below.

This Return & Refund Policy applies to purchases made directly through www.plugvello.com and shipped within the United States.

Return Window

You may request a return within 30 days of receiving your order.

To qualify for a return, the return request must be submitted within the 30-day return period.

Return Eligibility

To be eligible for a return, the product must be in substantially the same condition in which it was received.

Unless the product arrived damaged, defective, or incorrect, returned products must be:

  • Unused and not permanently installed or modified

  • Complete with all included parts, accessories, manuals, and components

  • Returned in the original packaging when reasonably possible

  • Accompanied by the order number or other proof of purchase

Products that show signs of misuse, improper installation, unauthorized modification, physical damage caused after delivery, or missing components may not qualify for a refund.

How to Request a Return

To request a return, contact our customer support team:

Email: support@plugvello.com
Phone: (850) 427-7927
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Please include your order number, the product you would like to return, and the reason for the return.

Our support team will review your request and provide return instructions if your return is eligible.

Please do not send a product back before receiving return instructions from Plugvello. Returns sent without authorization may experience processing delays.

Return Shipping Costs

For standard returns, including returns due to a change of mind, ordering the wrong item, or no longer needing the product, the customer is responsible for return shipping costs unless otherwise stated by Plugvello.

If the product arrived damaged, defective, or incorrect due to an error on our part, Plugvello will provide appropriate return instructions and, where applicable, cover the reasonable cost of return shipping.

Original standard shipping is provided free of charge on eligible U.S. orders and therefore there is no original standard shipping charge to refund.

Any optional expedited or upgraded shipping charges, if offered and selected at checkout, are non-refundable unless the return resulted from an error by Plugvello.

Restocking Fee

Plugvello does not charge a restocking fee.

Restocking Fee: $0

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@plugvello.com.

Please provide your order number and a clear description of the issue. We may also request photographs of the product, packaging, shipping label, or damaged area so that we can review the issue.

After reviewing the claim, we may offer an appropriate resolution, which may include a replacement, return, or refund depending on the circumstances.

Do not dispose of a damaged or defective product until our support team has completed its review.

Non-Returnable Items

A return may be declined when a product has been damaged through misuse, improper installation, modification, abuse, neglect, or use that is inconsistent with the product instructions.

Products with missing parts or components may also be ineligible for a full refund.

Any item specifically identified as final sale or non-returnable on its product page before purchase will not be eligible for a standard return, except where required by applicable law or where the item arrives damaged, defective, or incorrect.

Electrical Product Safety

For safety reasons, please disconnect electrical products from any power source before packaging them for return.

Do not return products while connected to electrical wiring, fixtures, outlets, or other equipment.

Customers are responsible for following product instructions and applicable electrical safety requirements when installing, using, removing, or returning electrical products.

Refund Process

Once your returned product is received, we will inspect it to confirm that it meets the return requirements.

If the return is approved, a refund will be issued to the original payment method used for the purchase.

We generally process approved refunds within 10 business days after the returned product has been received and inspected.

After we issue the refund, your bank, card issuer, digital wallet provider, or payment provider may require additional time to post the funds to your account. Processing times vary by financial institution and are outside Plugvello's control.

Partial Refunds

In some circumstances, a partial refund may be issued if a returned product is missing components, accessories, manuals, packaging, or other items originally included with the purchase, provided the return is otherwise accepted.

We will communicate with you before issuing a partial refund where applicable.

Exchanges

We do not currently process direct product exchanges.

If you would like a different product, please request a return for the eligible item and place a new order for the product you prefer.

This approach helps ensure that available inventory and order information remain accurate.

Order Cancellations

If you need to cancel an order, contact us at support@plugvello.com as soon as possible.

We will attempt to cancel orders that have not yet entered processing or fulfillment. However, we cannot guarantee cancellation once an order has been processed, packed, or shipped.

If an order has already shipped, you may request a return after receiving it in accordance with this policy.

Refused Deliveries and Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a shipment is returned to us because of an incorrect or incomplete address, refused delivery, or repeated unsuccessful delivery attempts, please contact our support team.

Additional shipping costs may apply if the customer requests that the order be shipped again.

Any refund for an eligible returned shipment will be handled according to this policy after the package is received and reviewed.

Refunds for Lost Packages

If tracking information indicates that your package may have been lost in transit, please contact us at support@plugvello.com.

We will review the available carrier information and assist with the appropriate next steps.

Orders shown as delivered by the carrier may require additional verification before a replacement or refund can be considered.

Payment Method for Refunds

Approved refunds are returned to the original payment method whenever possible.

Plugvello accepts payment methods including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Amazon Pay, and PayPal Wallet.

Refund processing times may differ depending on the payment provider.

Promotional and Discounted Items

Unless otherwise clearly identified as final sale before purchase, products purchased during a promotion or with a discount may be returned under the same eligibility requirements described in this policy.

The refund amount will be based on the amount actually paid for the returned product after applicable discounts.

Return Policy Abuse

Plugvello reserves the right to decline returns that show evidence of fraud, abuse, intentional damage, repeated misuse of the return process, or other activity inconsistent with the purpose of this policy.

This provision does not affect rights available to customers under applicable law.

Contact Us

If you have questions about a return, refund, or order, please contact us:-

Plugvello
7901 4th St N
Saint Petersburg, FL 33702
United States

Email: support@plugvello.com
Phone: (850) 427-7927
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Website: www.plugvello.com

This policy does not limit any consumer rights that cannot be waived under applicable law.