Payment Policy

 

Last Updated: September 27, 2026

This Payment Policy explains the payment methods, billing process, payment authorization, refunds, and other payment-related terms that apply to purchases made through www.plugvello.com.

By placing an order with Plugvello, you agree to the payment terms described below.

1. Accepted Payment Methods

Plugvello accepts a range of secure payment methods, which may include:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • Amazon Pay

  • PayPal Wallet

Available payment methods may vary depending on your device, browser, location, checkout configuration, and payment provider availability.

Only the payment methods displayed during checkout are available for a particular transaction.

2. Currency

All prices on Plugvello are displayed and charged in:

U.S. Dollars (USD)

Any currency conversion performed by a bank, card issuer, wallet provider, or other payment provider is subject to that provider's exchange rates and fees.

Plugvello does not control third-party currency conversion charges.

3. When Payment Is Charged

Payment is generally authorized or collected during checkout when you submit your order.

Depending on the payment method and payment provider, a transaction may first appear as an authorization or pending charge before being fully processed.

By submitting an order, you authorize Plugvello and its payment service providers to charge the total amount displayed at checkout to your selected payment method.

4. Payment Authorization

All orders are subject to payment authorization.

Your bank, card issuer, digital wallet provider, or payment service may decline or delay a transaction for reasons including:

  • Insufficient funds

  • Incorrect billing information

  • Security verification

  • Card restrictions

  • Fraud-prevention measures

  • Expired payment credentials

  • Payment provider limitations

If payment authorization is unsuccessful, your order may not be completed or fulfilled.

5. Billing Information

Customers are responsible for providing accurate and complete billing information during checkout.

This may include:

  • Full name

  • Billing address

  • Email address

  • Telephone number

  • Payment details required by the selected payment provider

Incorrect or incomplete billing information may result in payment delays, payment failure, or order cancellation.

6. Payment Security

Payments made through Plugvello are processed using Shopify and/or third-party payment service providers.

Depending on the payment method selected, your payment information may be handled directly by the applicable payment processor, digital wallet provider, bank, or card network.

Plugvello does not generally receive or store complete payment card numbers when transactions are processed through supported third-party payment providers.

Customers should never send full payment card numbers, security codes, passwords, or other sensitive payment credentials to Plugvello by email, social media, or other unsecured communication methods.

7. Payment Verification

To help protect customers and prevent fraud, some orders may require additional verification before fulfillment.

We may request information reasonably necessary to verify:

  • Order ownership

  • Billing details

  • Shipping information

  • Payment authorization

  • Transaction legitimacy

An order may be delayed or canceled if requested verification cannot be completed.

8. Payment Declines

If your payment is declined, we recommend that you:

  1. Confirm your payment information is correct.

  2. Verify that your billing address matches the information held by your payment provider.

  3. Check that sufficient funds or credit are available.

  4. Contact your bank or payment provider if the issue continues.

  5. Try another payment method available at checkout.

Plugvello does not control payment decisions made by banks, card issuers, digital wallet providers, or other payment processors.

9. Duplicate or Pending Charges

A pending authorization may occasionally appear on your account even when an order has not been completed.

Pending authorizations are generally controlled by your bank or payment provider and may disappear automatically according to that provider's processing schedule.

If you believe you have been charged more than once for the same order, contact us at:

support@plugvello.com

Please provide your order number and relevant transaction information, but do not send full card details.

10. Taxes

Applicable sales tax may be calculated and displayed during checkout where required.

The amount of tax charged may depend on:

  • Shipping destination

  • Product type

  • Applicable state or local tax rules

  • Checkout settings

Any applicable tax will be shown before you complete your purchase.

11. Order Confirmation

After successful checkout, you should receive an order confirmation at the email address provided during purchase.

An order confirmation acknowledges that we have received your order.

All orders remain subject to payment verification, product availability, fraud screening, and fulfillment review.

12. Order Cancellation

If you need to cancel an order, contact us as soon as possible at:

support@plugvello.com

We will attempt to cancel an order if it has not yet entered processing or fulfillment.

Cancellation cannot be guaranteed once an order has been processed, packed, transferred for fulfillment, or shipped.

If a paid order is successfully canceled, any applicable refund will be returned to the original payment method.

13. Refunds

Approved refunds are generally issued to the original payment method used for the purchase.

We generally process approved refunds within:

10 business days after the returned product has been received and inspected.

After we issue a refund, additional processing time may be required by your bank, card issuer, digital wallet provider, or payment service before the funds appear in your account.

Third-party processing times are outside Plugvello's control.

For full return and refund conditions, please review our Return & Refund Policy.

14. Partial Refunds

If a partial refund is approved, the applicable amount will generally be returned to the original payment method.

Partial refunds may apply in circumstances described in our Return & Refund Policy.

15. Refunds for Canceled Orders

If Plugvello cancels an order after payment has been successfully collected, we will issue an appropriate refund to the original payment method.

The time required for the refund to appear in your account may depend on your financial institution or payment provider.

16. Shipping Charges

Plugvello currently offers:

Free Standard Shipping on all U.S. orders.

Therefore, eligible standard orders do not include a separate standard shipping charge.

If optional expedited or upgraded shipping methods are offered in the future, any applicable charges will be clearly displayed during checkout.

17. Restocking Fee

Plugvello does not charge a restocking fee.

Restocking Fee: $0

Additional details regarding eligible returns are available in our Return & Refund Policy.

18. Chargebacks and Payment Disputes

If you believe there is an issue with a Plugvello charge, we encourage you to contact us first so we can review the transaction.

Please contact:

support@plugvello.com

and include your order number and a description of the issue.

We will review available order, payment, shipping, and customer service records and respond as appropriate.

If a chargeback or payment dispute is filed, we may provide relevant transaction documentation to the applicable payment provider, bank, or card network as part of the dispute-resolution process.

19. Fraud Prevention

Plugvello reserves the right to review, hold, decline, or cancel orders that appear to involve fraud, unauthorized payment activity, suspicious transaction patterns, or inaccurate customer information.

Examples may include:

  • Payment authorization concerns

  • Billing and shipping information inconsistencies

  • Unusually high-risk transactions

  • Suspected unauthorized card use

  • Repeated failed payment attempts

Any payment collected for an order that we cancel will be handled appropriately in accordance with the applicable payment method and law.

20. Payment Provider Terms

When you use a third-party payment method such as PayPal, Apple Pay, Google Pay, Amazon Pay, Shop Pay, or a card network, that provider may apply its own terms, privacy policy, security procedures, and transaction rules.

Plugvello is not responsible for fees, restrictions, service interruptions, or other conditions imposed independently by third-party payment providers.

21. Pricing Errors

We make reasonable efforts to ensure that product prices are displayed accurately.

If a product is listed at an incorrect price because of a typographical, technical, or system error, we may correct the error.

If the error affects an order that has already been placed, we may contact you before fulfillment and provide appropriate options.

If an affected order is canceled after payment has been collected, an appropriate refund will be issued.

22. Promotional Discounts

If a valid promotional code or discount applies to an order, the discount will be reflected during checkout before payment is completed.

Promotional offers may be subject to:

  • Expiration dates

  • Product exclusions

  • Minimum purchase requirements

  • Usage limits

  • Other stated conditions

Unless otherwise specified, promotional discounts cannot be converted to cash.

23. Payment Information and Privacy

Personal and payment-related information is handled in accordance with our Privacy Policy.

For more information about how we collect, use, and disclose personal information, please review the Privacy Policy published on our website.

24. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in:

  • Payment methods

  • Checkout systems

  • Payment processors

  • Store operations

  • Legal requirements

  • Business practices

When this policy is updated, the Last Updated date at the top of the page will be revised.

25. Contact Us

If you have questions about payments, billing, refunds, duplicate charges, or transactions, please contact us:

Plugvello
7901 4th St N
Saint Petersburg, FL 33702
United States

Email: support@plugvello.com
Phone: (850) 427-7927
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Website: www.plugvello.com