Privacy policy

 

Last Updated: September 27, 2026

Plugvello respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Plugvello ("Plugvello," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information when you visit www.plugvello.com, make a purchase, create or use an account, contact customer support, subscribe to communications, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with Plugvello.

Information You Provide Directly

We may collect information you provide when you place an order, contact us, create an account, subscribe to communications, submit a form, or otherwise interact with our website.

This may include:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Account information

  • Order and purchase information

  • Product preferences

  • Customer service communications

  • Return and refund information

  • Reviews, feedback, or other information you choose to provide

Payment Information

When you make a purchase, payment information is processed by Shopify and/or the payment provider you select.

Depending on the payment method, this may include payment card details, billing information, transaction details, and payment authorization information.

Plugvello does not generally receive or store complete payment card numbers when payments are processed through third-party payment providers.

Payment methods available through our store may include:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • Amazon Pay

  • PayPal Wallet

Payment availability may vary depending on your device, location, and checkout configuration.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, logs, and similar technologies.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Device identifiers

  • Referring website

  • Pages viewed

  • Links clicked

  • Products viewed

  • Shopping activity

  • Cart activity

  • Date and time of visits

  • Approximate location derived from IP address

  • Website interaction and performance information

We use this information to operate the website, improve performance, understand how visitors use our store, prevent fraud, and support advertising and analytics activities.

2. How We Use Personal Information

We may use personal information for the following purposes.

Processing Orders

We use personal information to:

  • Process and fulfill purchases

  • Confirm orders

  • Arrange shipping and delivery

  • Process payments

  • Provide order updates

  • Handle returns and refunds

  • Respond to order-related questions

Customer Service

We may use your information to:

  • Respond to questions

  • Provide product or order support

  • Investigate delivery issues

  • Handle complaints

  • Review damaged or defective product claims

  • Process returns and refunds

  • Maintain records of customer communications

Operating and Improving Our Store

We may use information to:

  • Operate and maintain our website

  • Improve website functionality

  • Understand customer preferences

  • Analyze website traffic

  • Improve products and services

  • Test website features

  • Improve checkout and shopping experiences

  • Diagnose technical issues

Security and Fraud Prevention

We may use personal information to:

  • Verify transactions

  • Detect suspicious activity

  • Protect customer accounts

  • Prevent fraud and abuse

  • Protect our website and systems

  • Enforce our policies and Terms & Conditions

Marketing and Advertising

Where permitted by applicable law, we may use information to:

  • Send promotional communications

  • Measure advertising effectiveness

  • Display relevant advertisements

  • Understand customer interests

  • Conduct audience measurement

  • Improve marketing campaigns

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.

You may still receive non-promotional messages concerning orders, returns, refunds, security, account activity, or other transactions.

3. Cookies and Similar Technologies

Plugvello and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may help us:

  • Keep the website functioning

  • Remember shopping-cart activity

  • Remember customer preferences

  • Support secure checkout

  • Analyze website performance

  • Measure traffic and usage

  • Prevent fraud

  • Personalize website experiences

  • Measure advertising campaigns

  • Support advertising where permitted

Some cookies are necessary for the website to function properly. Other cookies may support analytics, personalization, or advertising.

Where required by applicable law, we provide appropriate choices regarding non-essential cookies and similar technologies.

Browser settings may also allow you to block or delete cookies. Blocking certain cookies may affect website functionality.

4. Shopify

Our online store is hosted through Shopify.

Shopify provides the e-commerce platform that enables us to operate our store, display products, process orders, support checkout, and provide related services.

Shopify may process personal information in connection with its services.

The way Shopify processes personal information may depend on your interaction with our store, Shopify's services, your location, and the Shopify features we use.

5. How We Disclose Personal Information

We may disclose personal information to companies that help us operate our business and provide services to you.

These parties may include:

E-Commerce Platform Providers

We disclose information to Shopify and related service providers as necessary to operate our online store.

Payment Providers

Payment information and transaction details may be shared with payment processors, banks, digital wallet providers, fraud-prevention providers, and other parties involved in processing transactions.

Shipping and Logistics Providers

We may share information such as your name, shipping address, telephone number, email address, and order details with shipping carriers, fulfillment providers, and logistics partners when necessary to deliver your order.

Technology and Hosting Providers

We may work with companies providing:

  • Website hosting

  • Cloud services

  • Customer support tools

  • Email services

  • Security services

  • Fraud detection

  • Data storage

  • Website functionality

Analytics and Advertising Providers

We may use analytics, advertising, measurement, and marketing platforms to understand website activity and measure marketing performance.

Depending on the services enabled on our website, these providers may receive information collected through cookies, pixels, or similar technologies.

Professional Advisers

We may disclose information when reasonably necessary to accountants, attorneys, consultants, insurers, auditors, or other professional advisers.

Legal and Regulatory Purposes

We may disclose information if reasonably necessary to:

  • Comply with applicable law

  • Respond to lawful government requests

  • Comply with court orders or legal processes

  • Protect our legal rights

  • Investigate fraud or unlawful activity

  • Protect customers, Plugvello, or others from harm

Business Transactions

If Plugvello is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

6. Sale, Sharing, and Targeted Advertising

Plugvello does not sell personal information in exchange for money.

However, certain privacy laws define terms such as "sale," "sharing," or "targeted advertising" broadly.

Depending on the advertising, analytics, Shopify, or marketing services enabled on our website, disclosures of identifiers, device information, browsing activity, or similar information to advertising or analytics providers may be considered a sale, sharing, or use for targeted advertising under certain U.S. state privacy laws.

Where applicable, you may have the right to opt out of these activities.

We will honor legally recognized opt-out preference signals, including Global Privacy Control signals, where required by applicable law and technically applicable to our processing.

7. Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we maintain about you

  • Request information about how we collect and use personal information

  • Request correction of inaccurate personal information

  • Request deletion of certain personal information

  • Obtain a copy of certain personal information

  • Opt out of certain sales or sharing of personal information

  • Opt out of certain targeted advertising

  • Limit certain uses of sensitive personal information where applicable

  • Withdraw consent where processing is based on consent

  • Appeal certain decisions regarding privacy requests where applicable

  • Receive equal service and pricing without discrimination for exercising applicable privacy rights

These rights are subject to applicable law, exceptions, and eligibility requirements.

8. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where those laws apply.

Applicable rights may include:

Right to Know

You may have the right to request information about the categories and specific pieces of personal information collected about you, the sources of that information, the purposes for using it, and categories of third parties to whom information has been disclosed.

Right to Delete

You may have the right to request deletion of certain personal information, subject to legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Opt Out of Sale or Sharing

Where applicable, you may have the right to opt out of the sale or sharing of personal information.

Right to Limit Certain Uses of Sensitive Personal Information

Where applicable, you may have the right to limit certain uses or disclosures of sensitive personal information.

Right to Non-Discrimination

We will not unlawfully discriminate against you because you exercise an applicable privacy right.

Authorized Agents

Where permitted by law, you may authorize another person to submit certain privacy requests on your behalf.

We may request information necessary to verify the authorization and your identity.

9. Submitting a Privacy Request

To submit a request concerning your personal information, contact us at:

Email: support@plugvello.com
Phone: (850) 427-7927

Please describe the privacy right you wish to exercise and provide enough information for us to reasonably identify your records.

Before fulfilling certain requests, we may need to verify your identity.

Information provided for verification will be used for that purpose and to process your request.

We will respond within the timeframe required by applicable law.

10. Global Privacy Control

Some browsers and browser extensions support Global Privacy Control (GPC) signals.

Where applicable law requires us to recognize a valid GPC signal as a request to opt out of certain sales, sharing, or targeted advertising, we will process the signal as required.

GPC preferences may apply to the browser or device from which the signal is sent unless applicable law requires broader treatment.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill orders

  • Maintain transaction records

  • Provide customer service

  • Process returns and refunds

  • Maintain business and accounting records

  • Detect fraud

  • Resolve disputes

  • Enforce agreements

  • Meet tax, regulatory, legal, and compliance obligations

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with our data-retention practices.

12. Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information.

However, no website, network, transmission method, or electronic storage system can be guaranteed to be completely secure.

You are responsible for protecting any account credentials associated with your use of our website and should contact us if you believe your account or information has been compromised.

13. Children's Privacy

Plugvello is intended for general audiences and is not directed to children.

We do not knowingly collect personal information from children under 13 years of age.

If you believe a child has provided personal information to us without appropriate authorization, please contact us at support@plugvello.com so that we can review the matter and take appropriate action.

We do not knowingly sell or share personal information of individuals under 16 in circumstances requiring affirmative authorization under applicable law.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, or other services that we do not control.

This Privacy Policy does not govern the privacy practices of those third parties.

We encourage you to review the privacy policies of third-party websites and services before providing personal information to them.

15. Social Media

Plugvello may maintain profiles on social media platforms, including Facebook, Instagram, Pinterest, and YouTube.

When you interact with us through a social media platform, that platform may independently collect and process information according to its own privacy practices.

Our current social channels include:

  • Facebook: facebook.com/plugvello

  • Instagram: instagram.com/plug.vello

  • Pinterest: pinterest.com/Plugvello

  • YouTube: youtube.com/@Plugvello

16. International Data Processing

Although Plugvello currently serves customers in the United States, some of our service providers may operate or process information in locations outside the state or country where you reside.

As a result, personal information may be processed in jurisdictions with different privacy and data-protection laws.

Where required, appropriate safeguards may be used in connection with international transfers of personal information.

17. Do Not Track

Some browsers provide a "Do Not Track" setting.

Because there is not a universally applied standard governing all Do Not Track signals, our website may not respond to traditional Do Not Track signals in the same way across all services.

Where applicable law requires recognition of legally recognized opt-out preference signals such as Global Privacy Control, we handle those signals as described in this Privacy Policy.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business practices

  • Website functionality

  • Technology

  • Service providers

  • Legal requirements

  • Regulatory requirements

When we update the policy, we will revise the Last Updated date at the top of this page.

Material changes may also be communicated through additional notices where appropriate or required by law.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request regarding your personal information, please contact us:

Plugvello
7901 4th St N
Saint Petersburg, FL 33702
United States

Email: support@plugvello.com
Phone: (850) 427-7927
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Website: www.plugvello.com