Contact information
At Plugvello, we are committed to providing clear and accessible customer support. If you have questions about an order, product, shipping, returns, refunds, payments, or general store information, our support team is available to assist you.
Customer Support
Email: support@plugvello.com
Phone: (850) 427-7927
Support Hours: 9:00 AM–5:00 PM Pacific Time
We aim to respond to customer inquiries as promptly as possible during normal support hours.
Business Address
Plugvello
7901 4th St N
Saint Petersburg, FL 33702
United States
Website
Website: www.plugvello.com
Order Support
For faster assistance with an existing order, please include the following information when contacting us:
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Your full name
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Order number
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Email address used for the order
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A brief description of your question or issue
If your request relates to a damaged, defective, incorrect, or missing item, you may also be asked to provide photographs or other order details so we can review the issue.
Returns and Refunds
For questions about returns or refunds, contact us at:
Email: support@plugvello.com
Phone: (850) 427-7927
Please review our Return & Refund Policy for information about return eligibility, return conditions, refund processing, and other applicable terms.
Approved refunds are generally processed within 10 business days after the returned product has been received and inspected.
Shipping Support
For questions about shipping, delivery, or tracking, contact our customer support team.
Our standard shipping timeframes are:
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Processing Time: 1–3 business days
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Delivery Time: 4–7 business days
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Estimated Total Delivery Time: 5–10 business days
Plugvello offers Free Standard Shipping on all U.S. orders.
For additional information, please review our Shipping Policy.
Payment Support
Plugvello may accept the following payment methods:
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Shop Pay
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Visa
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Mastercard
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American Express
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Diners Club
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Discover
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Apple Pay
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Google Pay
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Amazon Pay
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PayPal Wallet
Available payment methods may vary depending on your device, location, and checkout configuration.
If you experience a payment issue during checkout, please contact us and provide details about the issue without sending sensitive payment card information by email.
Social Media
You can also follow Plugvello through our official social channels:
Facebook: facebook.com/plugvello
Instagram: instagram.com/plug.vello
Pinterest: pinterest.com/Plugvello
YouTube: youtube.com/@Plugvello
For order-specific or account-related questions, please contact us directly by email or phone rather than through social media.
General Inquiries
For product questions, website assistance, policy questions, or other general inquiries:
Email: support@plugvello.com
Phone: (850) 427-7927
Contact Summary
Plugvello
7901 4th St N
Saint Petersburg, FL 33702
United States
Email: support@plugvello.com
Phone: (850) 427-7927
Support Hours: 9:00 AM–5:00 PM Pacific Time
Website: www.plugvello.com