Shipping policy

 

Last Updated: September 27, 2026

Thank you for shopping with Plugvello. This Shipping Policy explains where we ship, shipping costs, order processing times, estimated delivery times, and other important information related to the delivery of orders placed through www.plugvello.com.

This policy applies to orders shipped within the United States.

Shipping Destination

Plugvello currently ships to addresses within the United States.

At this time, we do not offer international shipping.

Shipping Cost

We offer:

Free Standard Shipping on all U.S. orders.

There is no minimum purchase requirement for standard shipping unless otherwise clearly stated during a specific promotion.

If additional or expedited shipping options become available, any applicable cost will be displayed at checkout before the order is submitted.

Order Processing Time

Orders are generally processed within:

1–3 business days

Processing time begins after an order has been successfully placed and payment has been authorized.

Processing includes:

  • Order verification

  • Payment confirmation

  • Product preparation

  • Packaging

  • Handover to the shipping carrier

Business days generally refer to Monday through Friday and exclude weekends and U.S. federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Delivery Time

After an order has been processed and handed to the carrier, standard delivery generally takes:

4–7 business days

Delivery time begins once the carrier receives the shipment.

Actual transit times may vary depending on:

  • Shipping destination

  • Carrier operations

  • Weather conditions

  • Seasonal shipping volume

  • Transportation disruptions

  • Other circumstances outside our reasonable control

Estimated Total Delivery Time

The estimated total time from placing your order to delivery is generally:

5–10 business days

This estimate consists of:

Shipping Stage Estimated Time
Order Processing 1–3 business days
Delivery / Transit 4–7 business days
Estimated Total Delivery Time 5–10 business days

These are estimated timeframes rather than guaranteed delivery dates.

Order Cut-Off Time

Orders may begin processing on the same business day or the following business day depending on when they are received and our current fulfillment schedule.

Orders submitted outside normal business processing hours, on weekends, or on U.S. federal holidays will generally begin processing on the next business day.

Any delivery estimate provided at checkout should be considered together with the processing and transit times described in this policy.

Order Confirmation

After you place an order, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully to make sure your:

  • Product selection

  • Quantity

  • Shipping address

  • Email address

  • Other order information

are correct.

If you notice an error, contact us as soon as possible at support@plugvello.com.

We will try to assist before fulfillment, but changes cannot be guaranteed once an order has entered processing or shipped.

Shipping Confirmation and Tracking

When tracking information is available, you will receive a shipping confirmation containing your tracking details after your order has been shipped.

Please allow time for the carrier's tracking system to update after receiving your tracking information.

In some cases, tracking may not show movement immediately after a shipping label is created.

Shipping Carriers

Orders may be delivered using recognized shipping carriers or logistics providers selected according to the order, destination, product, and available fulfillment options.

The carrier used for your order may be shown in your shipping confirmation or tracking information.

We may use different carriers for different orders depending on operational requirements.

Multiple Packages

An order containing multiple products may occasionally be shipped in more than one package.

If this happens:

  • Packages may arrive on different days

  • Separate tracking numbers may be provided

  • You will not be charged additional standard shipping solely because an order is divided into multiple shipments

Please review all available tracking information before contacting us about a partially delivered order.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully verify:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

before submitting your order.

Plugvello is not responsible for delivery problems caused by inaccurate or incomplete information provided by the customer.

Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible at:

support@plugvello.com

We will attempt to update the address if the order has not yet entered fulfillment.

However, we cannot guarantee an address change once an order has been processed, packed, or shipped.

For security reasons, significant changes to an order or delivery address may require additional verification.

Incorrect or Incomplete Addresses

If a package cannot be delivered because the shipping address provided during checkout was incorrect or incomplete, the carrier may return the package to the sender.

If the package is returned to us, please contact our support team.

Additional shipping charges may apply if you request reshipment because of an incorrect or incomplete address supplied at checkout.

Any eligible refund will be handled according to our Return & Refund Policy.

Refused Deliveries

If a customer refuses delivery and the package is returned to us, we will review the returned shipment after it is received.

Any refund eligibility will be determined in accordance with our Return & Refund Policy.

Additional shipping costs may apply if the customer requests that a refused shipment be sent again.

Unsuccessful Delivery Attempts

Carriers may make one or more delivery attempts depending on their procedures.

A package may be returned to the sender if delivery cannot be completed because of:

  • Repeated unsuccessful delivery attempts

  • Inaccessible delivery location

  • Incorrect or incomplete address

  • Refused delivery

  • Other carrier-related delivery circumstances

If a package is returned, contact us so we can review the available shipping information and discuss the appropriate next steps.

Delayed Orders

Although most orders are delivered within the estimated timeframe, delays can occasionally occur.

Possible causes include:

  • Severe weather

  • High seasonal shipping volume

  • Transportation disruptions

  • Carrier delays

  • Natural disasters

  • Local delivery restrictions

  • Incorrect shipping information

  • Other events outside our reasonable control

If your order is delayed beyond the estimated total delivery timeframe of 5–10 business days, please contact our customer support team.

We will review the available tracking and shipping information and assist you with the status of your order.

Lost Packages

If tracking information indicates that a package may be lost in transit, contact us at support@plugvello.com.

Please provide:

  • Your order number

  • Customer name

  • Shipping address

  • Available tracking information

We will review the shipment information and, where appropriate, contact the carrier or fulfillment provider.

Depending on the results of the investigation, an appropriate resolution may include a replacement or refund.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend first:

  1. Checking the delivery area around your property.

  2. Checking with household members, neighbors, building staff, or reception personnel.

  3. Reviewing the tracking information for delivery notes.

  4. Allowing a short period in case the carrier marked the shipment delivered shortly before actual arrival.

If you still cannot locate the package, contact us at support@plugvello.com.

We will review the available carrier information and assist with the next steps.

A package marked as delivered may require additional carrier verification before a replacement or refund can be considered.

Damaged Packages

If your order arrives with visible shipping damage, please contact us as soon as reasonably possible.

Please provide:

  • Your order number

  • A description of the damage

  • Photographs of the product

  • Photographs of the packaging

  • Photographs of the shipping label where reasonably available

Do not dispose of the product or packaging until we have reviewed your request.

Damaged or defective product claims are handled in accordance with our Return & Refund Policy.

Product Availability and Shipping Delays

In rare circumstances, an item may become unavailable or experience an unexpected fulfillment delay after an order has been placed.

If a material delay affects your order, we may contact you with available options.

If we are unable to fulfill an item, the affected item may be canceled and any applicable payment refunded to the original payment method.

Order Cancellations

If you need to cancel an order, contact:

support@plugvello.com

as soon as possible.

We will attempt to cancel orders that have not yet entered processing or fulfillment.

We cannot guarantee cancellation once an order has been processed, packed, transferred to a fulfillment provider, or shipped.

If an order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

Shipping During Holidays and Peak Periods

Processing or delivery may take longer during:

  • Major U.S. holidays

  • Severe weather events

  • Peak shopping periods

  • Carrier service disruptions

  • Unusually high order volumes

Where possible, we will continue processing orders promptly, but carrier delays may be outside Plugvello's control.

We recommend considering the full estimated delivery timeframe when ordering products needed by a specific date.

Business Days

For the purposes of this Shipping Policy, business days generally mean Monday through Friday, excluding U.S. federal holidays.

Weekends and holidays are not normally included when calculating processing or transit time unless otherwise stated by the applicable carrier.

Shipping Restrictions

We currently ship within the United States.

Certain addresses, regions, or destinations may be subject to carrier limitations or other shipping restrictions.

If we are unable to ship to the address provided, we may contact you for an alternative address or cancel the affected order and issue an appropriate refund.

Shipping Information and Google Merchant Center

The shipping information displayed on Plugvello, including shipping cost and estimated delivery time, is intended to remain consistent with shipping information submitted to relevant shopping and advertising platforms.

If you see materially different shipping information during checkout, please contact us before completing your order so we can review it.

Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact:

Plugvello
7901 4th St N
Saint Petersburg, FL 33702
United States

Email: support@plugvello.com
Phone: (850) 427-7927
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Website: www.plugvello.com